Terms and Conditions
Effective Date: 05-01-2025
Last Update : 14-08-2025
Welcome to Shiny Home Spa! These Terms and Conditions (“Terms”) govern your use of our mobile massage therapy services. By booking an appointment, you agree to be bound by these Terms.
1. Service Scope
- We provide professional massage services at the client’s home.
- Services are only available by appointment and subject to therapist availability.
2. Client Responsibilities
- Clients must provide a clean, safe, and private environment for the massage session.
- Clients are expected to behave respectfully and appropriately. Any inappropriate conduct will result in immediate termination of the session without a refund, and may be reported to authorities if necessary.
- Pets should be secured in another area during the session.
3. Booking and Payment
- Appointments must be booked in advance through our website, WhatsApp, or app.
- Full payment is required at the time of booking unless otherwise agreed.
- We accept Bank Transfer, Card Payment by payment link and Cash.
4. Cancellation and Rescheduling
- Cancellations made at least 6 hours before the appointment will receive a full refund.
- Cancellations made within 6 hours may be subject to a 10% cancellation fee.
- No-shows or cancellations within 2 hours of the appointment will be charged the full amount.
5. Health and Safety
- Clients must inform us of any medical conditions, allergies, or injuries prior to the session.
- We reserve the right to decline service if we believe massage is not safe or appropriate for the client’s condition.
- Our therapists follow strict hygiene and safety protocols, including sanitation of hands and equipment before and after each session.
6. Therapist Rights
- Therapists reserve the right to terminate the session immediately if they feel unsafe or if the client violates these Terms.
- Any sexual harassment or inappropriate requests will result in permanent banning from our services.
7. Liability
- While we take all necessary precautions, we are not liable for any adverse reactions or injuries that occur during or after the session unless caused by gross negligence.
- Clients assume all responsibility for their physical health and agree to consult a physician if unsure about receiving massage therapy.
8. Privacy
- We respect your privacy. All personal information is handled in accordance with our Privacy Policy.
- We do not share or sell your personal data.
9. Modifications to Terms
- We reserve the right to update these Terms at any time. Changes will be posted on our website and are effective upon posting.
10. Contact Us
For any questions or concerns, please contact us at:
contact@shinyspa.com
+971-563573465
JBR Dubai.